1. How to request deletion
To request deletion of CommerceOS account data, connected-service data, Google-derived data, Meta or WhatsApp Business integration data, or other personal information controlled by Macentra, email support@macentratech.com with the subject CommerceOS Data Deletion Request.
- Your name and business name
- The email address associated with the CommerceOS account
- The connected service involved, such as Google Gmail, Meta, or WhatsApp Business
- The relevant business account, phone number, or other non-secret identifier
- Whether you request deletion of the full account or a specific integration or data category
Do not send passwords, private keys, access tokens, one-time codes, or other secret credentials.
2. Meta and WhatsApp deletion instructions
For data associated with the Macentra CommerceOS app, Facebook Login for Business, Meta business assets, or WhatsApp Business integrations, identify the app as Macentra CommerceOS and include the applicable business name, WhatsApp Business Account, display phone number, or phone-number identifier when available.
A merchant may also revoke Macentra CommerceOS access through the applicable Meta business settings. Revocation stops future authorized access but may not automatically delete records retained for support, audit, fraud-prevention, contractual, security, or legal purposes.
3. Google disconnection and deletion
A merchant may disconnect Gmail through CommerceOS payment settings where available and may revoke CommerceOS access through the merchant's Google Account permissions. A deletion request may also ask Macentra to remove Google-derived data associated with the merchant's authorized CommerceOS connection.
4. Verification
To protect merchants, customers, and connected accounts, Macentra may verify the requester's identity and authority before deleting information. Macentra will not request an access token, password, private key, or one-time code to verify a deletion request.
5. What deletion may include
- Connected-service credential references and stored credentials controlled by Macentra
- CommerceOS account or integration records
- Google-derived payment-reconciliation data
- Meta or WhatsApp onboarding, message, event, and account-linking data
- Customer contact, conversation, order, and operational data controlled by the requesting merchant
- Support records not required for another legitimate purpose
6. Information that may be retained
Macentra may retain limited records when reasonably necessary for legal, accounting, tax, fraud-prevention, dispute-resolution, contractual, audit, abuse-prevention, or security purposes. Information in backups may remain until overwritten or expired through normal backup rotation.
When Macentra acts as a service provider or processor for a merchant, some customer-data requests may need to be directed to that merchant as the party controlling the applicable business relationship and data.
7. Processing the request
Macentra will acknowledge and process verified deletion requests within the timeframes required by applicable law, contractual obligations, and applicable platform rules. Additional non-secret information may be requested to locate the relevant account or data.
8. Contact
Data-deletion questions may be sent to support@macentratech.com or discussed by phone at +1 (321) 202-0709.